• thecontentcoveuk@gmail.com
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Privacy Policy

Privacy Policy
 
Effective Date: 01/01/2026
 
The Content Cove UK (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or book our wedding content creation services.
 
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
1. Who We Are
 
Business Name: The Content Cove UK
 
 
Telephone: 07944806713
 
 
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
 
2. The Personal Data We Collect
 
Depending on how you interact with us, we may collect:
 
  • Your name
  • Email address
  • Telephone number
  • Postal address (where required)
  • Wedding date and venue
  • Details about your wedding plans
  • Information submitted through enquiry or contact forms
  • Payment and invoicing information
  • Communications between you and us
  • Photos, videos or other content you choose to share with us
  • Technical information such as your IP address, browser type, operating system and website usage data collected through cookies
 
3. How We Collect Your Information
 
We collect personal data when you:
 
  • Submit an enquiry through our website
  • Contact us by email, phone or social media
  • Book our services
  • Complete contracts or questionnaires
  • Make payments
  • Browse our website using cookies
 
4. Our Lawful Bases for Processing
 
Under the UK GDPR, we process your personal data on one or more of the following lawful bases:
 
Contract
To provide our wedding content creation services, manage bookings and communicate with you.
 
Legitimate Interests
To operate and improve our business, respond to enquiries, maintain records and protect our business against fraud or misuse.
 
Legal Obligation
To comply with tax, accounting and other legal requirements.
 
Consent
Where required, such as sending marketing emails or using cookies that are not strictly necessary.
 
5. How We Use Your Personal Data
 
We use your information to:
 
  • Respond to enquiries
  • Provide quotations
  • Manage bookings
  • Deliver our services
  • Communicate before, during and after your wedding
  • Process payments and issue invoices
  • Maintain business records
  • Improve our website and services
  • Comply with legal obligations
 
6. Marketing
 
If you subscribe to our mailing list or opt in to receive marketing, we may send occasional updates about our services.
 
You can withdraw your consent or unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
 
We will never send marketing emails without your consent where consent is required.
 
7. Wedding Photos and Video Content
 
As part of our services, we create digital content during your wedding.
 
With your permission, we may use selected images or videos on our website, portfolio and social media to showcase our work.
 
If you would prefer your wedding content not to be used for promotional purposes, please let us know before your wedding. We will always respect your wishes.
 
8. Who We Share Your Information With
 
We only share your information where necessary. This may include:
 
  • Payment providers
  • Accountants or legal advisers
  • Website hosting providers
  • Cloud storage providers
  • Email service providers
  • Booking or client management software
 
We do not sell your personal data.
 
9. International Transfers
 
Where our service providers store personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
 
10. How Long We Keep Your Data
 
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, tax and accounting obligations.
 
Typically:
 
  • Enquiry information: up to 12 months if no booking is made
  • Client records and invoices: up to 6 years after the end of the tax year, in line with HMRC requirements
  • Wedding content: retained unless otherwise agreed or deletion is requested and legally permissible
 
11. Cookies
 
Our website uses cookies to improve your browsing experience and analyse website traffic.
 
Some cookies are essential for the operation of the website, while others require your consent.
 
You can manage or withdraw your cookie preferences through your browser settings or our cookie banner.
 
12. Keeping Your Data Secure
 
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
 
While we take every reasonable precaution, no online transmission can be guaranteed to be completely secure.
 
13. Your Rights
 
Under UK GDPR, you have the right to:
 
  • Access your personal data
  • Request correction of inaccurate information
  • Request erasure of your personal data where applicable
  • Restrict processing
  • Object to processing based on legitimate interests
  • Withdraw consent where processing relies on consent
  • Request data portability where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
 
More information can be found on the ICO website.
 
14. Complaints
 
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
 
You also have the right to complain to the Information Commissioner’s Office (ICO):
 
 
Telephone: 0303 123 1113
 
15. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
 
We encourage you to review this Privacy Policy periodically.